Cancellation and refund policy
We want every customer to be fully satisfied with their service.footnote 2
Cancellation
If you are not satisfied for any reason, you may cancel your plan at any time with no cancellation fees or penalties.
This does not apply to services that required a signed contract. Where a minimum term was specified, the cancellation fee is 100% of the remaining term.
Equipment provided free of charge must be returned when service ends. If it is not received within 15 days, you will be billed its current selling price.
Service refunds
We do not refund service that has already been used, including outbound traffic, inbound traffic, phone numbers (DIDs) and service fees.
If service is cancelled partway through a billing period, the unused part of that period is not refunded.
Hardware refundsfootnote 3
All sales of new hardware are final. If there is a manufacturer's defect within the first year, we will contact the manufacturer for you and help with the warranty process. We are not responsible for warranty claims the manufacturer rejects.
Used hardware has a 15-day return policy, as long as it comes back in the same physical condition.